Help and support
Answers to the questions people ask most. For anything else, write to us: a person reads every message.
Contact us
Email us from the address on your account, so we can find it. Tell us which device you use and what you expected to happen.
Email supportAccount and sign-in
How can I sign in?
With your email address and a password, with Google, or in the iPhone app with Apple. Whichever you choose, your plan and history are the same on the web, iPhone and Android.
I forgot my password.
On the sign-in screen, choose “Forgot your password?” and we'll email you a link to set a new one. The link works for one hour.
I used Sign in with Apple and hid my email. Will I still get emails?
Yes. Apple gives us a private relay address and forwards our emails to you. You can turn the forwarding off in your iPhone's Settings, under your Apple Account › Sign in with Apple.
I signed up with my email. Can I use Apple or Google later?
Yes, once your email address is confirmed: signing in with Apple or Google using the same address opens the same account.
Your plan and workouts
How does Bodaptive choose my weights?
From what you log. Each set you finish tells the plan what to suggest next time; a lighter week is planned in every few weeks. You can always change a weight before you lift.
Can I train without a connection?
Yes. The app saves your sets on the phone and sends them when you're back online.
Can I bring my history from another app?
Yes. You › Import history takes exports from Strong, Hevy, Fitbod and plain spreadsheets.
Apple Health and Health Connect
What does Bodaptive read and write?
Only with your permission: it reads your daily steps and active energy, and, if you turn on Save workouts, adds the workouts you finish. It is never used for advertising and never sold.
How do I disconnect?
You › Connections in the app. You can also remove access in Apple Health or Health Connect itself.
Your data and deleting your account
How do I get a copy of my data?
You › Your data › Download my data, in the app or on the web.
How do I delete my account?
You › Your data › Delete account, in the app or on the web, then type DELETE to confirm. It is immediate and permanent. If you can't sign in, email us from the address on your account and we'll delete it for you.
Plans and billing
Do I have to pay?
No. During early access every feature is included and nothing is charged. When paid plans open, the free plan stays, and you'll see the price before anything is charged.
How would I cancel a subscription?
Where you bought it: on the web from You › Billing, or in your App Store or Google Play subscriptions.